Shipping & Returns
Shop with Confidence
Creating a home is a personal process, and every purchase should feel just as comfortable as the space it's helping create. From checkout to delivery, Langford is committed to making every step straightforward, transparent, and reliable.
Shipping Information
Standard shipping is complimentary on all orders delivered within the contiguous United States.
Orders are fulfilled from our U.S. distribution network and shipped through trusted delivery partners, such as FedEx, UPS, and USPS. Carrier selection is based on your order size, destination, and the fastest available service. Once your package is on its way, tracking information will be sent by email so you can follow its progress.
Any special delivery requests will require preapproval before checkout.
Before Your Order Ships
Need to make a change?
Our fulfillment team begins preparing orders quickly, so requests to update or cancel an order should be submitted as soon as possible. While every effort will be made to accommodate changes, modifications may no longer be possible once processing has begun.
If Something Isn't Quite Right
Furniture and home decor should complement your space with confidence. If an item doesn't meet your expectations, most products may be returned within 30 days of delivery, provided they remain in their original condition and packaging.
To begin a return, simply contact Customer Support with your order number. Return instructions will be provided along with any additional information needed to complete the process.
Received a Damaged or Incorrect Item?
Although every shipment is carefully inspected before leaving our warehouse, occasional shipping issues can occur.
If your order arrives damaged, incomplete, or different from what you expected, please contact our Customer Support team within 7 days of delivery. Photos of the product, packaging, and shipping label help us resolve replacement or shipping claims more efficiently.
Return Guidelines
Eligible returns should include:
- Original packaging whenever available
- All included hardware and accessories
- Products in original and unused condition
- Proof of purchase
Some items may be identified as non-returnable and are not eligible for return.
Refund Processing
After the returned item has been received and inspected, approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.
Customer Care
Questions before placing an order? Need assistance after delivery?
Our Customer Support team is here to help throughout every stage of your shopping experience. If you have any questions regarding shipping, returns, or your order, our Customer Support team is here to help. Please visit our Contact Us page or email us at support@langfordhome-us.com.